Terms and Conditions

Legal agreement and binding terms for using WellnessFlow services

Last updated: September 2, 2025

Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and WellnessFlow regarding your use of our wellness coaching services, website, and related offerings. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

These terms supplement our Terms of Service and Privacy Policy. In case of any conflict between documents, these Terms and Conditions shall prevail regarding legal obligations and user responsibilities.

User Obligations and Legal Responsibilities

Legal Compliance Requirements

You are legally obligated to:

  1. Comply with all applicable federal, state, and local laws while using our services
  2. Ensure you have legal capacity to enter into binding agreements
  3. Provide truthful and accurate information in all communications
  4. Respect intellectual property rights of WellnessFlow and third parties
  5. Report any suspected illegal activity or terms violations to our team
  6. Maintain confidentiality of other clients' personal information

Prohibited Activities and Conduct

You are strictly prohibited from:

  1. Using our services for any unlawful purpose or to facilitate illegal activities
  2. Harassing, threatening, or abusing our staff, coaches, or other clients
  3. Attempting to hack, disrupt, or compromise our technical systems
  4. Sharing login credentials or allowing unauthorized access to your account
  5. Distributing malicious software, viruses, or harmful code
  6. Creating false accounts or impersonating others
  7. Violating any person's privacy, publicity, or other personal rights
  8. Engaging in fraudulent activities or misrepresenting your identity

Content Guidelines and Restrictions

When sharing content or communicating through our platform:

  1. Ensure all content is appropriate, respectful, and non-offensive
  2. Do not share content that is discriminatory, hateful, or promotes violence
  3. Avoid sharing personal medical information in public or group settings
  4. Respect copyright and intellectual property rights of others
  5. Do not post promotional content or commercial advertisements
  6. Maintain professional and courteous communication standards

Indemnification Obligations

You agree to indemnify and hold harmless WellnessFlow, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  1. Your violation of these Terms and Conditions or applicable laws
  2. Your misuse of our services or unauthorized access to our systems
  3. Content you submit that infringes third-party rights
  4. Your interaction with other users or third parties through our platform
  5. Any false or misleading information you provide

Privacy and Data Protection Responsibilities

Your Privacy Obligations

  • Protect the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account access
  • Respect the privacy of other clients and coaches
  • Use personal information only as authorized by our services

Our Privacy Commitments

  • Implement robust security measures for data protection
  • Process personal data only as outlined in our Privacy Policy
  • Comply with GDPR and applicable privacy regulations
  • Provide transparency about data collection and usage

Third-Party Interactions

When interacting with third-party services through our platform:

  • You acknowledge that third-party privacy policies apply to external services
  • We are not responsible for third-party data handling practices
  • You should review privacy policies of any connected services
  • Data sharing with third parties requires your explicit consent

Liability and Warranties

Disclaimer of Warranties

WellnessFlow provides services on an "as is" and "as available" basis. We expressly disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Guarantees regarding specific health outcomes or wellness results
  • Warranties of uninterrupted or error-free service operation
  • Accuracy of information provided by third-party integrations
  • Completeness of content or educational materials

No advice or information obtained from WellnessFlow shall create any warranty not expressly stated in these terms.

Limitation of Liability

To the maximum extent permitted by law, WellnessFlow shall not be liable for:

  1. Indirect, incidental, special, or consequential damages arising from your use of our services
  2. Loss of profits, data, or business opportunities related to service interruptions
  3. Personal injury or health complications allegedly resulting from wellness advice
  4. Damages exceeding the amount paid by you for services in the preceding 12 months
  5. Third-party actions or content accessible through our platform
  6. Technical failures, security breaches, or force majeure events beyond our reasonable control

Health and Wellness Disclaimers

Important health-related disclaimers:

  • Our wellness coaching is not a substitute for professional medical advice or treatment
  • Individual results may vary significantly based on personal circumstances and commitment
  • You should consult healthcare professionals before making significant lifestyle changes
  • We do not diagnose, treat, cure, or prevent any medical conditions
  • Emergency medical situations require immediate professional medical attention

Force Majeure Provisions

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including:

  • Natural disasters, epidemics, or government actions
  • Internet service disruptions or telecommunications failures
  • Acts of terrorism, war, or civil unrest
  • Labor strikes or supplier failures
  • Technical infrastructure failures beyond our direct control

Legal Information and Dispute Resolution

Governing Law and Jurisdiction

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of Germany and the European Union. Key legal provisions include:

  1. Governing Law: German federal law and EU regulations take precedence
  2. Jurisdiction: German courts have exclusive jurisdiction over legal disputes
  3. Consumer Protection: German consumer protection laws apply where relevant
  4. Data Protection: GDPR and German data protection laws govern data handling
  5. Commercial Law: German commercial code applies to business-related matters

Dispute Resolution Procedures

In the event of disputes, the following resolution process applies:

  1. Informal Resolution: Contact us directly to attempt good-faith resolution (30 days)
  2. Mediation: Voluntary mediation through certified mediators if informal resolution fails
  3. Arbitration: Binding arbitration for disputes exceeding €1,000 (unless waived by mutual consent)
  4. Court Proceedings: German court system for unresolved disputes or consumer protection matters
  5. EU Alternative Dispute Resolution: Available for eligible cross-border consumer disputes

Small claims under €1,000 may be resolved through simplified procedures or local mediation services.

Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable:

  • The invalid provision shall be severed from the remainder of the agreement
  • All other provisions shall remain in full force and effect
  • The invalid provision shall be replaced with the nearest legal equivalent
  • The overall intent and purpose of the agreement shall be preserved

Terms Modification Policy

WellnessFlow reserves the right to modify these Terms and Conditions:

  • Changes will be posted on our website with updated effective dates
  • Material changes require 30 days advance notice via email
  • Continued use of services constitutes acceptance of modified terms
  • You may terminate your account if you disagree with changes
  • Historical versions are available upon request for reference

Age Restrictions and Requirements

Minimum Age Requirements

To use WellnessFlow services, you must meet the following age requirements:

  • 18 years or older: Full independent access to all services
  • 16-17 years: Parental consent required for service participation
  • Under 16 years: Services not available without specialized youth programs
  • Parental supervision: Required for all users under 18 during sessions

Age verification may be required during account creation or service enrollment.

Legal Inquiries and Contact Information

For legal matters, disputes, or questions regarding these Terms and Conditions, please contact us using the following information:

Legal Department Email: info@example.com

Contact Form: Visit our contact page

Subject Line: Legal - Terms and Conditions Inquiry

Response Time: Legal inquiries are typically addressed within 5-7 business days

Final Agreement and Acknowledgment

By using WellnessFlow services, you acknowledge that:

  1. You have read and understood these Terms and Conditions in their entirety
  2. You agree to be legally bound by all provisions outlined herein
  3. You understand the limitations of liability and warranty disclaimers
  4. You accept the dispute resolution procedures and governing law provisions
  5. You acknowledge that violation of these terms may result in account termination and legal action

These Terms and Conditions constitute the complete legal agreement between you and WellnessFlow regarding your use of our services.