Terms of Service
Please read these terms carefully before using our wellness services
Last updated: September 2, 2025
Welcome to WellnessFlow
These Terms of Service govern your use of WellnessFlow's wellness coaching services, website, and related offerings. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.
Please read these terms carefully. If you do not agree with any part of these terms, you may not use our services.
Service Usage Terms
Acceptable Use Policy
When using our services, you agree to:
- Use our services only for lawful purposes
- Provide accurate and truthful information about your health and wellness goals
- Respect the confidentiality of other clients and coaches
- Follow the guidance and recommendations provided by our certified wellness coaches
- Communicate respectfully with our team and other service users
Prohibited Uses
You may not use our services to:
- Violate any applicable laws or regulations
- Harass, abuse, or harm other users or our staff
- Share content that is offensive, defamatory, or inappropriate
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use our services for commercial purposes without written permission
- Distribute malware, viruses, or other harmful software
Service Access Requirements
To access our wellness services:
- You must be at least 18 years old or have parental consent
- You must provide accurate contact and health information
- You must have the legal capacity to enter into binding agreements
- You must comply with all applicable local, state, and federal laws
Fair Usage Guidelines
To ensure quality service for all clients:
- Schedule appointments within reasonable advance notice
- Cancel or reschedule appointments according to our policy
- Limit communication outside scheduled sessions to urgent matters
- Respect the time boundaries of coaching sessions
- Engage actively and constructively in your wellness journey
Account and Access Terms
Account Creation
- Provide accurate and complete information
- Maintain updated contact details
- Choose a secure password (if applicable)
- Verify your email address when required
Account Security
- Keep your login credentials confidential
- Notify us immediately of unauthorized access
- Use strong passwords and enable two-factor authentication
- Log out after each session on shared devices
Account Suspension
- Violation of these Terms of Service
- Fraudulent or suspicious activity
- Non-payment of service fees
- Misuse of our platform or services
Account Termination
- You may terminate your account at any time
- We may terminate accounts for terms violations
- Data retention follows our Privacy Policy
- Outstanding payments remain due after termination
Service Availability and Modifications
Service Uptime and Maintenance
We strive to provide reliable access to our services, however:
- Scheduled maintenance may temporarily interrupt service availability
- Emergency maintenance may occur without advance notice
- We aim for 99.9% uptime but cannot guarantee uninterrupted service
- Alternative communication methods will be provided during outages
Feature Availability
Service features may vary based on:
- Your chosen service package or plan
- Geographic location and local regulations
- Technical limitations or compatibility requirements
- Beta features may be discontinued or modified
Geographic Restrictions
Our services are primarily available to residents of Germany and the European Union. Restrictions may apply to:
- Certain wellness coaching specializations
- Payment methods and currencies
- Local licensing and regulatory requirements
- Language availability for coaching sessions
Service Modifications and Updates
We reserve the right to:
- Update, modify, or enhance our service offerings
- Change pricing structures with appropriate notice
- Discontinue features or services that are no longer viable
- Introduce new terms or policies as needed for compliance
Significant changes will be communicated to users with at least 30 days advance notice.
Intellectual Property Rights
Our Content Ownership
WellnessFlow owns all rights to:
- Website content, design, and functionality
- Proprietary wellness methodologies and programs
- Educational materials and resources
- Trademarks, logos, and brand elements
User-Generated Content
When you share content with us:
- You retain ownership of your personal content
- You grant us license to use it for service delivery
- You ensure you have rights to share the content
- You agree not to infringe others' intellectual property
License Grants
We grant you a limited license to:
- Access and use our services for personal purposes
- Download materials provided as part of your service plan
- Use our educational content for your wellness journey
This license is non-transferable and terminates when your access ends.
Copyright Notices
You may not:
- Copy, reproduce, or distribute our proprietary content
- Use our trademarks without written permission
- Create derivative works from our materials
- Remove copyright or proprietary notices
Payment and Billing Terms
Payment Processing
Our payment terms include:
- All fees are charged in Euros (EUR) unless otherwise specified
- Payment is due at the time of service booking or subscription activation
- We accept major credit cards, bank transfers, and other approved payment methods
- Recurring charges apply to subscription-based services
- All prices include applicable taxes unless stated otherwise
Refund Policy
Refunds may be available in the following circumstances:
- Service cancellation within 24 hours of initial booking
- Technical issues preventing service delivery (not resolved within 48 hours)
- Extraordinary circumstances evaluated on a case-by-case basis
- Partial refunds for unused portions of service packages (at our discretion)
Refund requests must be submitted within 30 days of the original payment.
Privacy and Data Handling
Your privacy is important to us. Please review our comprehensive Privacy Policy for detailed information about how we collect, use, and protect your personal data.
Health Information Confidentiality
We maintain strict confidentiality regarding your health and wellness information:
- All health data is encrypted and securely stored
- Access is limited to authorized wellness professionals involved in your care
- We comply with applicable health privacy regulations
- Health information is never shared with third parties without consent
Questions About Terms of Service
If you have questions about these Terms of Service or need clarification on any provisions, please contact us:
Agreement and Modifications
By using WellnessFlow services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We may update these terms from time to time, and continued use of our services constitutes acceptance of any modifications.
Effective Date and Changes
These terms are effective as of the date listed above. Material changes will be communicated via email or website notice at least 30 days before taking effect.